Evaluating Public Service Maturity of E-government in Canadian Cities

摘要：

Following the emergence of the World Wide Web as a promising medium for electronic commerce,governments at all levels have set up websites to provide information and services to citizens and businesses over the Internet. The objective of this paper is to examine the public service maturity of e-government in Canadian cities and to provide targeted and strategic recommendations regarding e-government initiatives in Canada. For that,the content of 26 Canadian municipal websites was analyzed. Furthermore,a classification and a ranking of municipal websites were performed in order to compare different types of service in the same city. Finally,analyses were performed to investigate whether the economic situation in each city exerts a significant influence on the service maturity of e- government. Preliminary results showed that for most Canadian cities,e-government has a limited development

关键词： e-government service maturity

作者: Zijiang Yang Younes Benslimane

作者单位: School of Information Technology,York University,Toronto,Canada

会议类型: 国际会议

会议名称: The First International Conference on Management Innovation(ICMI 2007)(管理创新会议)

会议地点: 上海

会议语种:英文

页码: 41-45

在线出版日期: 2007-06-04（万方平台首次上网日期，不代表论文的发表时间）