Consequences of organizational citizenship behavior: a critical review of literature and suggestions for future research
Organizational citizenship behavior (OCB) has been identified as essential to the success of work teams and organization. Organizational citizenship behavior research has recently shifted from an exclusive focus on the antecedents of citizenship behavior to the inclusion of studies of the consequences of OBC. This paper critically examines the literature on organizational citizenship behaviors and other related fields,especially on consequences of OBC. More specifically,it: (a) reviews the OBCs and other concepts briefly;(b) summarizes organizational citizenship behavior dimension;(c) summarizes the important findings of consequences of OBC in the past related researches;(d) identifies several interesting directions for future research in this domain.
organizational citizenship behavior (OCB) contextual performance consequences
MA Wencong JIANG Luan YAN Dan
School of Economics and Management,South China Normal University,Guangzhou,P. R.. China,510006
国际会议
The First International Conference on Management Innovation(ICMI 2007)(管理创新会议)
上海
英文
1134-1139
2007-06-04（万方平台首次上网日期，不代表论文的发表时间）