Research on Power Supply Enterprise CRM based on DSM

摘要：

The implementation of electric power demand side management (DSM) has exerted an extensive influence on power system and customers. To give full play to DSM, it analyzes the relationship of DSM and customer relationship management (CRM) in power supply enterprise, and discusses how power supply enterprise CRM implement DSM project. Then it shows how to exploit electricity saving scheme on DSM, and advises to research on rule of electricity tariff, which can be referenced to decision-making.

关键词： Power demand side management Customer relationship management Power supply enterprise Electricity tariff

作者: Yunyan Li Ting Wang Caiqing Zhang

作者单位: School of Business and Administration, North China Electric Power University, Baoding 071003, China

会议类型: 国际会议

会议名称: 2007杭州国际动力工程会议(The International Conference on Power Engineering 2007)

会议地点: 杭州

会议语种:英文

在线出版日期: 2007-10-23（万方平台首次上网日期，不代表论文的发表时间）