Research on Identification of Customer Properties Value Measurement based on Fault Diagnosis

摘要：

In the era of internet, the trend of individuality and variety of consumers need are more and more obvious with economy globalization and the rapid development of technology. To survive and to develop in fierce market competition, enterprises must carry out efficient science management on various customer properties. Therefore, this thesis analyzes the constitutions of enterprises customer property value and types of customer property, then the thesis constructs model about identification of customer property value measurement based on fault diagnosis, and shows how to use this model by an example, which provides foundation to customer property value measurement for enterprise.

关键词： Fault diagnosis Customer properties Value measurement.

作者: Cheng Aiwu Su Shibin Zu Wenhong

作者单位: The Management Department, Xian Polytechnic University, Xian, 710048, P. R. China

会议类型: 国际会议

会议名称: 第二届产品创新管理国际会议暨第三届价值工程国际会议(The 2nd International Conference on Product Innovation Management & The 3rd International Conference on Value Engineering)

会议地点: 武汉

会议语种:英文

页码: 1-5

在线出版日期: 2007-04-23（万方平台首次上网日期，不代表论文的发表时间）