A New Perspective and Representation of Service
Services have become an increasingly important part of traditional manufacturing businesses. Manufacturers integrate various services with their product offerings to meet different kinds of customer requirements. In order to retain a competitive advantage of service quality, service cost and customer satisfaction, manufacturers should make as much efforts to service planning as to product planning. A good understanding of architectural perspective and representation technique of service is imperative to facilitate the planning. In this paper, a proposal of service planning is firstly presented, the new architectural perspective of service is provided and an ontology-based model is finally proposed, which enables sharing and reusing of the concepts and knowledge among people during service planning.
service planning product service ontology
Jin Shen Liya Wang
Jin Shen Department of Industrial Engineering and Management Shanghai Jiao Tong University No.800 Do Department of Industrial Engineering and Management Shanghai Jiao Tong University No.800 Dongchuan R
国际会议
上海
英文
2007-09-21（万方平台首次上网日期，不代表论文的发表时间）