The Theoretical Research on Contracts in IT Service Industry

摘要：

In the IT service industry, Contracts provide effective mechanisms for managing the outsourcing relationship. Meanwhile ,the service quality is an important aspect in the IT service, but in the research of the outsourcing and in the practice, the service quality was paid little attention and uncertain. This paper construct a model based on principal-agent theory, and elicit the optimal contract, then analyze the relation between the type of the IT service and the requirement of the service quality.

关键词： Service quality Contract IT service

作者: Chen Xi Fu Ye

作者单位: School of Management Fudan University ShangHai, P.R.China

会议类型: 国际会议

会议名称: 第三届IEEE无线通讯、网络技术暨移动计算国际会议

会议地点: 上海

会议语种:英文

在线出版日期: 2007-09-21（万方平台首次上网日期，不代表论文的发表时间）