Study on Critical Success Factors for IT Outsourcing lifecycle
Nowadays IT outsourcing has changed and become more complex. The management of IT outsourcing continues to challenge organizations today. Each IT outsourcing has its own lifecycle, and can be regarded as an IT project. In this work, IT outsourcing process is divided into four development stages: preparation, selection, negotiation, and implementation, which ranging from decision to continuous management and performance evaluation. We take a qualitative research approach, grounded theory, to analyze the main characteristics for different IT outsourcing development stages. Especially, we concentrate on the implementation stage, and discuss four critical success factors influencing on both client side and vendor side, including inter-organizational relationship, organizational IT capability, knowledge transferring and sharing, and dual-role skilled people.
IT outsourcing Characteristics Critical Success Factors Implementation Lifecycle
Zhang Pei Zeng Zhen-xiang Huang Chun-ping
School of Management Hebei University of Technology Tianjin, P.R.China, 300130
国际会议
上海
英文
2007-09-21（万方平台首次上网日期，不代表论文的发表时间）