Research & Analysis on Problems and Innovation Countermeasures of the Property Company Service Management in China
The author thinks that the property company service management which is based on customer-satisfaction centered, through the development of its service combination, service promise are bring forward, abound and in practice service experience and technical employees are cultivated, customer perceived service quality are advanced, accordingly the goal of an enterprise are achieved. The paper discusses the current situation of property company service management in china in the perspective of service management. It is analyzed the major issues of property service management, such as property service management legality building behind improving; the laws and regulations on property service management system has not been established; the shortage of professionals in the property service management industry; poor service quality in the property service management etc. Countermeasures are put forward, such as establishing perfect legal system of property service management, speeding up the training of qualified personnel, and, and improving the quality of service etc.
property company service management problems innovation countermeasures
zhang yan
College of Management, South-Central University for Nationalities, P.R.China, 430074
国际会议
上海
英文
2007-09-21（万方平台首次上网日期，不代表论文的发表时间）