Evaluation of Customer-Oriented Service Quality on Self-adaptive RBFNN and UDM

摘要：

Evaluation of customer-oriented service quality(ECSQ) is an important practical measure to increase enterprises competition capacity. In this article, a performance evaluation indexes system is established. UDM and fussymathematics are used to generate enough samples to train self-adaptive RBFNN. The instances of applying RBFNN to do ECSQ shows that its generalization capacity is more powerful than general RBFNN. Meanwhile, the randomicity of former Fussy-Comprehensive Evaluation and man-made uncertainty are conquered.

关键词： Service Quality Evaluation RBFNN (Radial Basis Function Neural network DUM(uniform design method )

作者: KANG shiying KANG Yan

作者单位: School of Computer Science and Information Technology Chongqing Technology and Business University Chongqing 400067,P.R. China

会议类型: 国际会议

会议名称: 第三届IEEE无线通讯、网络技术暨移动计算国际会议

会议地点: 上海

会议语种:英文

在线出版日期: 2007-09-21（万方平台首次上网日期，不代表论文的发表时间）