Research on Quality Management System for Individualized Customization Based-Customer Satisfaction

摘要：

When quality assurance is used in customization production mode, the most critical problem is how to maintain stable product quality and meet the customer individualized requirements constantly, quality management system model of customization based customer satisfaction is set up, collaborative quality design, production process quality management, application and service quality management and quality evaluation etc., the key functions in the model, are analyzed in detail. More over the evaluation method of customization product quality is studied. The quality management prototype system of individualized customization based customer satisfaction is developed, which is used in some Heavy Machinery Ltd., and verified rationality and validity.

关键词： customer satisfaction customization collaborative quality design quality evaluation

作者: Xingyu Jiang Shuang Liang Wei Ding Wanshan Wang

作者单位: Department of Mechanical Engineering and Automation Northeastern University Shenyang Liaoning, 110004, China

会议类型: 国际会议

会议名称: 2007 IEEE International Conference on Automation and Lofistics

会议地点: 山东济南

会议语种:英文

在线出版日期: 2007-08-18（万方平台首次上网日期，不代表论文的发表时间）