Customer-Supplier Relationships: An Empirical Research in the Fiber and Fabric Industries of Chinese Yangtze River Delta

摘要：

The paper explores the management practices of customer–supplier coordination and integration in Chinese fiber and fabric industries in Yangtze River Delta. Through the adoption of a set of practices supporting coordination or integration in interface processes, a classification of relevant integration techniques (i.e. decisions on how to manage interface processes) and tools (i.e. assets or resources that support the adoption of techniques) is provided. Techniques and tools are grouped into the operations, technological and strategic domains. An in-field research in the fiber and fabric industries provided the ground to measure the diffusion of techniques and tools in the relationships between buyers and suppliers. The study found that at the three domains of operations, technology and strategic planning, the investigated buyer-supplier relationships present some unique features. These features support the industry sales efficiently and effectively nowadays. When the performance is evaluated, the priority of the metrics the industries concern most is also analyzed.

关键词： Customer-supplier relationships Integration Coordination Interview Fiber and Fabric

作者: Yi Feng Nan Liu MingRong Deng

作者单位: The Management School Zhejiang University Hang Zhou, 310058, China

会议类型: 国际会议

会议名称: 2007 IEEE International Conference on Automation and Lofistics

会议地点: 山东济南

会议语种:英文

在线出版日期: 2007-08-18（万方平台首次上网日期，不代表论文的发表时间）