The System Dynamics model for continuous improvement of business processes in BPM

摘要：

Business process management (BPM) stresses that business processes are continuously improved and optimized. The BPM life cycle is composed of four stages, viz. initiation, restructuring, implementation and evaluation. It is dynamic and circular. Therefore, the paper analyzes the process of the BPM implementation on the basis of the theory of System Dynamics (SD). Then the paper sets up a casual model for continuously improving business processes and analyzes the feedback characteristic of the model in detail. Consequently, the paper indicates the critical success factors and the main obstacles to continuous improvement of business processes.

关键词： business process management (BPM) lifecycle model System Dynamics (SD)

作者: Hongyan Li Song Li

作者单位: School of Management Jilin University, P. R. China, 130022

会议类型: 国际会议

会议名称: 第13届海峡两岸信息管理发展与策略学术研讨会(13th Cross-Strait Academic Conference on Development & Strategies of Internation Management)

会议地点: 北京

会议语种:英文

页码: 19-24

在线出版日期: 2007-08-18（万方平台首次上网日期，不代表论文的发表时间）