Design and Realization of Call Center System based on H.323

摘要：

VoIP which transmits voice over IP will be the basic technology carrying voice through telecom network in the future. Using the designing model of traditional call centers for reference, authors design the model and framework of VoIP call center based on H.323 and realize it through Softswitch. Compared with traditional call centers, the system designed has several advantages such as replacing costly Private Branch Exchange (PBX) with a software Softswitch, supporting both Public Switched Telephone Network (PSTN) and Internet connecting. In addition, it gets rid of the limitation of space to support distributed agents. It can transmit voice, video and instant messages, implement Text to Speech (TTS) and Automatic Speech Recognition (ASR).

关键词： VoIP H.323 Call Center Softswitch

作者: Zhang Peng Zhao Yanbin Hao Jie

作者单位: Graduate school,Shijiazhuang Railway Institute,Shijiazhuang,050043,China Logistics Corp.,Shijiazhuang Railway Institute,Shijiazhuang,050043,China

会议类型: 国际会议

会议名称: 第八届国际电子测量与仪器学术会议(Proceedings of 2007 8th International Conference on Electronic Measurement & Instruments)

会议地点: 西安

会议语种:英文

在线出版日期: 2007-08-16（万方平台首次上网日期，不代表论文的发表时间）