A Research on Customer Satisfaction Degree in TPL Enterprises

摘要：

With the progressing of information economy, knowledge economy and globalization Economy, the basic characters of enterprises competition are changing, and more and more enterprises understand that in order to promote the core competence and gain the competitive advantages, they must pay more attention to logistical management, especially the third party logistics. Firstly, this article analyzes the concept of the third party logistics enterprise, and then constructs the indexes system of influence factors of customer satisfaction degree in TPL enterprises, and finally concludes that it is important for TPL enterprises to distinguish and choose the critical factor.

关键词： Third Party Logistics Customer Satisfaction Index System

作者: Hao Yunlian

作者单位: Tianjin Polytechnic University, Tianjin P.R.China, 300160

会议类型: 国际会议

会议名称: 第十四届工业工程与工程管理国际会议(The Proceedings of The 14th International Conference on Industrial Engineering and Engineering Management IE&EM2007)

会议地点: 天津

会议语种:英文

在线出版日期: 2007-10-20（万方平台首次上网日期，不代表论文的发表时间）