Functional Coordination for New Service Development

摘要：

Quality Function Deployment (QFD) and design for considerations have been mature concepts for New Product Development ( NPD). We explore some issues in the adaptation of these concepts to New Service Development ( NSD). Based on an in-depth case study of New Zealand service organisations methods of creating new services, we report some findings and intend to integrate some concepts related to functional coordination ad deployment. Findings include using a formal and structured NSD procedure, utilising the interaction mechanisms of Design for and feedback, putting more efforts into the intermediate stage of process design.

关键词： New Service Development Product Design Process Design Design For Function Deployment

作者: Qiang Lu Matt Gloyne

作者单位: Graduate School at Shenzhen, Harbin Institute of Technology, Shenzhen P.R.China, 518055 Business School, The University of Auckland, Auckland, New Zealand

会议类型: 国际会议

会议名称: 第十四届工业工程与工程管理国际会议(The Proceedings of The 14th International Conference on Industrial Engineering and Engineering Management IE&EM2007)

会议地点: 天津

会议语种:英文

在线出版日期: 2007-10-20（万方平台首次上网日期，不代表论文的发表时间）