Studying on Customer Demands Information Processing

摘要：

With the development of economy and society, customers are unsatisfied with the stereotyped products, the individuation voice come up. As customers usually describe their demands in nature language, it presents challenges: the demands are usually conflicting with each other and are often imprecise. The paper studies the operation process of handling customer demand.Two methods are proposed in this research. The first method classifies customer demand using natural language processing techniques in order to obtain customer demand unit. The second method determines the priority of customer demands. These methods of processing the customer demands will help the manufacturer adjust their product design and reduce the risk of customer dissatisfaction.

关键词： Ccustomer demand Semantic decomposition Priority of customer demands

作者: Lei Yi Tang Bingyong

作者单位: Glorious Sun School of Business and Management, DongHua University, ShangHai, P.R.China,200051

会议类型: 国际会议

会议名称: 第六届管理学国际会议(Proceedings of ICM2007 the 6th International on Management)

会议地点: 武汉

会议语种:英文

页码: 512-516

在线出版日期: 2007-08-03（万方平台首次上网日期，不代表论文的发表时间）