The Moderating Effect of Emotional Labor upon the Relationship between Emotional Intelligence and Job Behaviors

摘要：

The study explores the joint effects of emotional intelligence (EI) and emotional labor on job behaviors, including in-role behavior and extra-role behavior, OCB. Results of analyzing 361 Civil servants show that emotional intelligence counts for both in-role behavior and OCB variance; emotional labor enhances the EI-in-role behavior relationship but has no impact on the EI-OCB relationship. The study also found though EI in general is positively related to emotional labor, but among the four dimensions, only UOE and OEA have significant positive correlations with emotional labor. Corresponding implications of the results are offered.

关键词： Emotional intelligence Emotional labor In-role behavior Organizational citizenship behavior

作者: Sun Jianmin Liu Xiaoyu

作者单位: School of Labor and Human Resources, Renmin University of China, Beijing, P.R.China, 100872

会议类型: 国际会议

会议名称: 第六届管理学国际会议(Proceedings of ICM2007 the 6th International on Management)

会议地点: 武汉

会议语种:英文

页码: 1179-1184

在线出版日期: 2007-08-03（万方平台首次上网日期，不代表论文的发表时间）