ENHANCING E-COMMERCE PROCESSES WITH ALERTS AND WEB SERVICES: A CASE STUDY ON ONLINE CREDIT CARD PAYMENT NOTIFICATION
Nowadays using credit card to purchase on Web is very popular.To maximize the security of transactions, credit card providers use secure processing services to encrypt the credit card information.But if an unauthorized person knows the credit card information, he can still perform any payment illegally.To address this problem, we design a Notified Credit Card Payment System (NCCPS) to handle the notification and confirmation.Through an Alert Management system component, the NCCPS systematically integrates the communications amount the merchants, banks or credit card service providers, and mobile service providers through Web services for this purpose.Messages are sent through SMS to notify the cardholder as an alert in order to get the confirmation for completing the payment transaction.The NCCPS also integrates with the customer service call center with the cancellation processes and exception handling.In this case study, we demonstrate the effectiveness of the use of Web services and alerts in e-Commerce process integration.
WINNIE N.Y.YAN DICKSON K.W.CHIU
Department of Computer Science, The Hong Kong University of Science and Technology Dickson Computer System, 7 Victory Avenue, Homantin, Hong Kong
国际会议
2007 International Conference on Machine Learning and Cybernetics(IEEE第六届机器学习与控制论国际会议)
香港
英文
3831-3837
2007-08-19（万方平台首次上网日期，不代表论文的发表时间）