Supplier Relationship Management Based on Stock-outs Compensation Mechanism in E-commerce
The buyer-supplier relationship will affect the operation efficiency of the whole supply chain system. However, the ubiquitous phenomenon on stock-outs, especially in e-commerce, will greatly affect the buyer-supplier relationship because the lost is usually afforded by the buyer,such as the sales decrease, alteration cost, reputation damage,etc. In this paper, we proposed that supplier should afford some proportional compensation for buyer in case of stock-outs, so as to improve the collaboration and relationship between supplier and buyer. Then, a compensation model for stock-outs was established by exploiting the principle of non-linear programming, and an optimal solution for order quantity was provided. Finally,the validity of the model was proved through a case study that resulted that coordinated operation of supply chain and win-win situation is realized if supplier provides compensation for buyer for stock-outs.
Supply Chain E-Commerce Supplier Relationship Management Stock-outs
Guang Shu Chang
Research Division for Quality Engineering, Zhengzhou Institute of Aeronautics Zhengzhou 450015, P.R.China;Management School, Northwestern Polytechnical University Xian 710072, P.R.China
国际会议
杭州
英文
823-826
2006-10-12（万方平台首次上网日期，不代表论文的发表时间）