Dimensions of Service Innovation
This conceptual paper aims to increase our understanding of service innovation by separating and analyzing some of its basic dimensions: the target of the renewal, the nature of the renewal, and the radicalness of the renewal. Service innovations are discussed both at the product level and at the firm level. In innovation literature, the product level has deserved most attention. We summarize and develop further the views that we consider most promising here. In addition, we highlight the importance of innovations regarding the whole service portfolio, the general organization of service firms and the positioning of service firms in the markets. These issues have rarely been discussed from the innovation perspective, but the original thoughts of Schumpeter provide good starting points for the extension of innovation analysis to this broader level.
Service Innovation Dimensions of Innovation the Schumpeterian Perspective
Robert VAN DER HAVE Marja TOIVONEN Tiina TUOMINEN
VTT Technical Research Centre of Finland, Innovation Studies Espoo, Finland Helsinki University of Technology Innovation Management Institute Espoo, Finland
国际会议
The Fifth InternationalSymposium on Management of Technology(ISMOT07)(第五届技术与创新管理国际研讨会)
杭州
英文
739-743
2007-06-01（万方平台首次上网日期，不代表论文的发表时间）