Alert-Driven E-government Service Management: A Case Study on Road Maintenance Management System
Effective and efficient process management is of paramount importance in todays businesses. This is also indispensable for the maintenance of public road system. Since the maintenance work involves lots of humans and critical conditions, the complex communication among government departments often delay progress of work and exceed the scheduled completion date. In order to shorten the time of communication among departments and facilitate the workflow of different maintenance stages, we develop a conceptual model of Road Maintenance Management System (RMMS). The RMMS makes use of alert mechanism and Web services for B2B interactions for handling urgent requests of road maintenance work. By using Web services, the RMMS integrates the internal systems of various government departments and major service providers. Based on the information provided by the involved parties, the RMMS analyzes and handles urgent requirements automatically and therefore could maintain the timeliness and accuracy of public road maintenance services.
Trewina P. Y. Leung Dickson K.W. Chiu
Department of Computer Science and Engineering, Hong Kong University of Science and Technology Dickson Computer Systems, 7A Victory Avenue, Kowloon, Hong Kong
国际会议
2006 Asia-Pacific Services Computing Conference(IEEE亚太地区服务计算会议)
广州
英文
160-167
2006-12-12（万方平台首次上网日期，不代表论文的发表时间）