Process Computing of Complaint Service Management in Reverse Logistics
Nowadays, the significance of reverse logistics (RL) has been regarded by more and more enterprises increasingly. The complaint service management in reverse logistics (CSMRL) is an important content for reverse logistics strategy. Along with the rapid development of art and science, it is necessary and required to enable these advanced technologies to help CSMRL perform more efficiently and effectively. In this paper we take into consideration the process computing of CSMRL. The process of CSMRL includes three parts of collection, evaluation and disposal. Based on the computer telephone integration technology an integration multi-channels collection route-way can be designed; the evaluation of complaint and production is supported by intelligent decision support system; in accord with the different disposal countermeasures, the CSMRL processing system is established to implement corresponding disposal. As mentioned of the paper at last, the research on the process computing of CSMRL will be significant for business service computing in the future.
Yi He Zhixue Liu
School of Management, Huazhong University of Science and Technology, 430074, China
国际会议
2006 Asia-Pacific Services Computing Conference(IEEE亚太地区服务计算会议)
广州
英文
315-320
2006-12-12（万方平台首次上网日期，不代表论文的发表时间）