Front-End Problem Management Maturity
CM3: Front-End Problem Management is a detailed descriptive problem management process model to be utilised at the front-end support level. It specifies what a problem management should look like and structures it into three maturity levels: Initial, Defined and Optimal. In this paper, we present its maturity levels and match them against the industrial state of practice within 15 software organisations. Our goal is to establish the current status of support maturity using CM3: Front-End Problem Management. Our results show that the industrial processes studied suffice to provide basic front-end problem management support.
problem management support line 1-3
Mira Kajko-Mattsson
Department of Computer and Systems Sciences, Stockholm University and KTH, Sweden
国际会议
The First International Conference on Maintenance Engineering(首届维修工程国际学术会议)
成都
英文
31-38
2006-10-15（万方平台首次上网日期，不代表论文的发表时间）