Documentation Needs for Back-End Problem Management
Many claim that documentation should not be too extensive. It should be brief however precise enough to be useful. The question is how much enough is enough. In this paper, we identify the needs for documenting problem management process at the back-end support line level within corrective maintenance. Our documentation process supports CM1: Back-End Problem Management. It identifies all the pieces of information necessary for controlling and managing the back-end problem management process. It has been evaluated within four software organisations.
back-end support support line 3 process
Mira Kajko-Mattsson rina Korpela Johan Myrberg
Department of Computer and Systems Sciences, Stockholm University and KTH, Sweden
国际会议
The First International Conference on Maintenance Engineering(首届维修工程国际学术会议)
成都
英文
73-81
2006-10-15（万方平台首次上网日期，不代表论文的发表时间）