APPLICATION AND RESEARCH OF INTERNET CALL CENTER(ICC) IN E-BUSINESS
Along with the further development of E-business, the intercommunion and communication with clients will be an important activity. However, as an important technical sustentation for the implementation of such intercommunion and communication, Internet Call Center (ICC) is has rapidly developed. Combined with ICC, E-business will be far more developed. This paper discusses the significance that ICC contributes to El-business from two aspects:one of which is the need of the client man agement of E-business; the other is the characteristic of ICC.
E-business Call Center Internet
Fu Jingtao Jiang Yuming
Computer Science Of Sichuan University, Chengdu, 610064
国际会议
The Second China and U.S. Advanced Workshop in Electronic Commerce 2004
成都
英文
289-293
2004-06-20（万方平台首次上网日期，不代表论文的发表时间）