NEW CHANGES OF ENTERPRISES TQM OCCURING ON E-COMMERCE CIRCUMSTANCE

摘要：

This paper firstly explores the challenges facing quality management of enterprises on e-commerce circumstance from each of the four links: demand, R&D, manufacture and supply;and then argues that the philosophy of total quality management TQM) that stemmed from the traditional industry times is still an effective tool to meet the challenges mentioned above, and that keeping on implementing it is still significant for e-commerce enterprises. However, practicing this philosophy does not mean copying traditional TQM technologies. Finally, this paper makes some observations on how to construct an e-commerce quality management system based on information technologies( IT).

关键词： E-commerce Quality Management Total Quality Management System

作者: Ren Yingwei Lin Haifen

作者单位: School of Business and Administration, Southwestern University of Finance and Economics, Chengdu, 610074

会议类型: 国际会议

会议名称: The Second China and U.S. Advanced Workshop in Electronic Commerce 2004

会议地点: 成都

会议语种:英文

页码: 373-377

在线出版日期: 2004-06-20（万方平台首次上网日期，不代表论文的发表时间）