Evaluation of urban basic public service satisfaction index in China:An empirical study based on 2012 lien public service quality survey for Chinese cities
In order to scientifically evaluate and compare basic public service satisfaction in 32 cities, the paper sets up basic public services satisfaction index system for Chinese cities based on 2012 lien public service quality survey for Chinese cities.We evaluate and analysis present situation and differences of basic public services satisfaction index in 32 cities using Entropy Weighted TOPSIS Method and further classify 32 cities using Hierarchical Cluster Analysis method.The results show that top ranked cities are Xiamen, Qingdao, Ningbo, Suzhou, Hangzhou, Dalian and other eastern coastal cities both on composite satisfaction index ranking and on individual indicator satisfaction index ranking; Ranked cities in the bottom are Lanzhou, Kunming, Nanchang, Harbin, Taiyuan, Guiyang and other mid-west cities.Basic public services satisfaction index of the developed cities in east area is obviously superior to the cities in mid-west areas.32 cities can be categorized into five regions with different ranks by using hierarchical cluster analysis method.The paper finally puts forward reasonable policy proposals to improve basic public service satisfaction index of Chinese city from the perspective of improving the governance structure and effectiveness.
Basic Public Service Satisfaction Index Empirical Study
Ji JiangMing Hu Wei
School of International and Public Affairs,Shanghai JiaoTong University,P.R.China,200030
国内会议
北京
英文
92-107
2013-06-05（万方平台首次上网日期，不代表论文的发表时间）