M-GOVERNANCE FOR E-GOVERNANCE:AN INNOVATION OF PUBLIC SERVICE DELIVERY IN BANGLADESH
During last few years, Bangladesh Government has taken some worthwhile initiatives in the field of e-governance and it is now being accepted as an effective tool of service delivery within the Government and among the citizens it is supposed to serve.The current study is intended to examine service simplification in the course of business process reengineering in the context of Bangladesh.The main aim of this study is to find out efficient ways to strengthen the e-governance initiatives in the field administration of Bangladesh.On basis of a qualitative study, it has focused on e-service delivery in Bangladesh by means of e-Car or Mobile E-Service Car (MESC) in public service delivery like awareness building, arrange fairs, birth registration, publication of public examination results, set-up of mobile photo lab, exposition of sports matches, supply of land records, exhibition of drama shows, human resource development etc.In this context, it explores the potential for transforming government by increasing its accessibility to the poorest segments of the country and the government machinery aware of needs of citizens.This paper suggests a paradigm shift of public service delivery by provision of services at the doorsteps of citizens and connecting people in the countryside.By this approach, the service providers or agencies have to go to the citizen doorsteps instead of citizens to go to the agencies.It has got potential of not only empowering people but also making government agencies more conscious and responsive to the needs of citizens, and ultimately e-governance could be more effectual.
e-service e-governance m-governance good governance public service delivery
Mohammad Abdul Salam Md.Zohurul Islam
Ministry of Public Administration,Bangladesh Secretariat,Dhaka Institute of Governance Studies,BRAC University,Dhaka
国内会议
北京
英文
304-313
2013-06-05（万方平台首次上网日期，不代表论文的发表时间）