扩展服务蓝图描述法:描述包含软件的服务
Since software has infiltrated in many services，designers need to consider service design and software designs a whole. This paper provides a novel service description method by adding a line of software in service blueprint method based on the discussion of software-included services. Presently，the use of software is existing in most service production. Software is becoming a critical part of many recent service systems. In order to apply software in an appropriate way，in harmony with other parts of service，we need try to find a way to solve the solid business-IT alignment problems.
服务体系 服务设计 软件设计 服务蓝图法
张力 倪宇林 陈钟 司华友
北京大学,信息科学技术学院,北京,100871;高可信软件技术教育部重点实验室,北京,100871;北京大学ACOM金融信息化研究中心,北京,100080 北京大学ACOM金融信息化研究中心,北京,100080;北京大学,软件与微电子学院,北京,102600 北京大学,信息科学技术学院,北京,100871;高可信软件技术教育部重点实验室,北京,100871;北京大学ACOM金融信息化研究中心,北京,100080;北京大学,软件与微电子学院,北京,10260
国内会议
北京
中文
51-56
2009-05-14（万方平台首次上网日期，不代表论文的发表时间）