基于ITIL标准的移动变更与配置管理系统研究与实现
(0) With the rapid growth of powerful mobile devices，to improve the speed and quality of customer service，mobilizing their workforce became more and more important to many companies. Consequently，all kinds of enterprise applications，policies and data access are enabled through mobile platforms. However，how to manage such various mobile types and mobile applications and to integrate them with existing enterprise IT infrastructure becomes a great challenge. In this paper，we propose a novel approach to manage the enterprise mobiles through IT service management by using standard ITIL，processes.
企业管理 客户服务 移动设备 配置管理 ITIL标准
刘培妮 刘亮 陈杨 王浩
IBM中国研究院,北京,100193
国内会议
北京
中文
83-89
2009-05-14（万方平台首次上网日期，不代表论文的发表时间）