机场服务质量之评价
The evaluation of airport service quality is an important issue in the air travel transportation industry. The aim of this paper is to construct a SERVQUAL method for evaluating the service quality of airport. This assessment model is tested by a Taiwanese airport. The results show that this assessment model proposed in this paper seems to be promising. Finally，some interesting conclusions and useful suggestions are given to airport to improve the service quality. The results for the SERVQUAL method will be compared with other methods for evaluation of service quality of airport in future studies.
机场服务质量 评价方法 评估模型
周建张
高雄海洋科技大学航运技术学系,台湾,高雄,805
国内会议
北京
中文
125-129
2009-05-14（万方平台首次上网日期，不代表论文的发表时间）