敏捷服务工程标准

摘要：

Similar to the software industry there are different models for the development，testing and management of services described in literature. The authors of this paper discuss the term of agility，show the boundaries of the Service Engineering proceedings described in literature，show how organizations are in permanent change and development and how this will influence the Service Engineering processes. Furthermore a theoretical design of an agile method for Service Engineering is presented.

关键词： 软件产业 敏捷服务 工程标准 设计模式

作者: Helmut Aschbacher Gerald Lichtenegger Siegfried Voessner Stefan Gruenwald Ernst Kreuzer

作者单位: IT&IT Marketing,University of Applied Sciences CAMPUS 02,Graz 8021 MBI,Graz University of Technology,Graz 8010

会议类型: 国内会议

会议名称: 2009年服务科学国际会议

会议地点: 北京

会议语种:中文

页码: 219-224

在线出版日期: 2009-05-14（万方平台首次上网日期，不代表论文的发表时间）