On the Influence of the Government Response to Public Appeal upon Public Trust--An Investigation into a City in Western China
Nowadays, China is in an important stage of comprehensive deepening reform, and various social contradictions are unceasingly emerging. In the past, the Chinese governments sole attention lay in the economic construction and has ignored various kinds of problems along with social changes, leading to the governments lack of full response to the interests of the social multi-subjects. On the one hand, there was no urgent need to motivate the government to establish communications with the public and to understand their political needs; On the other hand, under the current institutional mechanism, it is difficult for the public to adequately and effectively express their own benefit appeals. In fact, the contradiction between the need for public expression and clogged expression channels has caused a decline of public confidence in the government. This empirical research shows that there is a significant difference between the governments response speed and response quality to different types and channels of public appeal. In the process of government response to public appeal, public trust is remarkably influenced by government authority, promptness and proactivity of information disclosure, response speed and response quality.
Public trust Government response Public appeal Good governance
DONG Xin-yu YANG Li-bo
School of Public Policy and Administration, Xi’an Jiaotong University, Xi’an, P.R.China, 710049
国际会议
加纳
英文
528-538
2017-11-01（万方平台首次上网日期，不代表论文的发表时间）