Public Service Delivery: Third-Party Governance as Alternative Approach
This study is on peoples trust with service delivery by governments in the globalized world.Various non-governmental organizations (private firms like corporate houses, non-profitable organizations and community based organizations) are also participating in service delivery along with government institutions.These type of organizations are taking active part in service delivery like providing infrastructure, collaborating with government etc., which are popularly known as PPPs and Third-Party Service Delivery.Developing countries governments are unable to deliver proper services for huge masses due to lack of resources, technical knowledge coupled with unfair practices like corruption redtapisam in the government systems.To overcome all these constraints neo liberalized concepts provided Public Private Partnerships (PPP) as an alternative approach to the governments for service delivery.In the developing countries some people are paying for the qualitative services (as Consumers, they will buy the service from the government as well as private), some sections of people are ready to pay for the services if necessary (as receivers), but maximum number of sections are demanding services from the government without any cost (as beneficiaries).Government would deliver large scale services with utilizing minimum state owned resources in the form of PPP and Third party governance in a sustainable way.Gaining trust from these sections of people is very important for governments to break the distrust.Main findings of the paper includes that the peoples trust in government is based on the experience of government institution tends to extend to other institutions.Secondly, political variables have the strongest overall effect on the inconsistencies of peoples trust in government.Public trust in government is also influenced by the way of service delivery based on the efficient effective and cost benefit services.
Service Delivery Public Private Partnerships Public Trust Third Party Governance
D.Sriram Madhvi Bhayani
Department of Public Policy and Public Administration,School of Liberal Studies,Pandit Deendayal Petroleum University,Gandhinagar,Gujarat,382007
国际会议
2015 International Conference on Public Administration (11 th)2015(第十一届)公共管理国际会议
印度尼西亚
英文
483-487
2015-12-09（万方平台首次上网日期，不代表论文的发表时间）