Steering Online Public Service Delivery

摘要：

　　Online public service has entered a new stage of E-government 2.0 based on the spread of web technology 2.0 and big data technologies.It has induced the theoretical paradigm innovation of public service.Simultaneously, it has restricted the opportunistic behaviors of public service supply.In this paper, we analyze the general characteristics of online public service which emerges from practice in this new stage.Then we summarize the methodology of setting and regulating online public service including structural induction, scenario analysis, panel data analysis, and case study.And at last we put forward its inspirations for China.We point out that online public service should be identified gradually in China.Meanwhile, online public service in countries across different political regimes should learn from each other, especially on methodology, because of their same operating principium of citizens-oriented.

关键词： Online public service Structural induction Scenario analysis Panel data analysis Case study

作者: SUN Yu LI Jin-zhan

作者单位: School of Government,Beijing Normal University,Beijing,P.R.China,100875

会议类型: 国际会议

会议名称: 2013 International Conference on Public Administration (9th)(2013年第九届公共管理国际会议)

会议地点: 南非

会议语种:英文

页码: 475-480

在线出版日期: 2013-10-31（万方平台首次上网日期，不代表论文的发表时间）