Construct Exploration of Employee Service Innovation Behavior in Insurance Industry

摘要：

Employee service innovation behavior is the key factor for successful organizational innovation. This study examined the construct of employee service innovation behavior through empirical research (235 samples in insurance industry). The result supported that, ESIB is a multi-dimension construct, including 4 aspects, active information exploration, knowledge leaning and application, sharing and collaboration, as well as customer approach.

关键词： Employee service innovation behavior Construct exploration Insurance industry

作者: CHEN Xuejun ZHANG Qian ZHAO Jingjin

作者单位: School of Management, Zhejiang University, Hangzhou, P.R.China 310058

会议类型: 国际会议

会议名称: The 5th International Conference on Product Innovation Management(第五届产品创新管理国际会议 ICPIM 2010)

会议地点: 武汉

会议语种:英文

页码: 1183-1187

在线出版日期: 2010-07-10（万方平台首次上网日期，不代表论文的发表时间）